Community Discussion

As we know a Canadian citizenship card has no expiration date, the API always raises an exception of 'Please upload a valid government ID. Required field cannot be read', please let us know how to handle this issue since we have to allow our user to use his/her citizenship card.

When can I SSN checks api call and pass param those error show is like:

The iOS SDK session object has a postCardId method with an isFront param, but also includes a postBackId method. Which should be used for submitting the back of the id?

How i take a picture or unluck camera web i dont know how

Page gets stuck either before or after the SSN check. Are there any known causes for this issue?

When I'm logged into Vouched.Id and after I check the submission of a person I try to click the "Reviewed" checkbox but instead of the checkmark I get the "Account not found" error which doesn't allow me to click that checkbox.

After a customer completes the vouched process, is there a way to access the images of the ID via the API? We have a use case that requires certain customers to provide an ID to a third party processor and we would like to use our Vouched account to facilitate easy capture of the ID and then send the image to the processor to satisfy their requirement. The PDF Report is not optimal for this use case. Thx.

Not able to find any sdk for react-js

Need some help, had the account for a while, and can not reach anyone by phone.
I left phone messages in the past on all available vouched phone numbers ,and had no follow up call. Same now ,Whats going on ???