Community Discussion

As we know a Canadian citizenship card has no expiration date, the API always raises an exception of 'Please upload a valid government ID. Required field cannot be read', please let us know how to handle this issue since we have to allow our user to use his/her citizenship card.

Page gets stuck either before or after the SSN check. Are there any known causes for this issue?

When I'm logged into Vouched.Id and after I check the submission of a person I try to click the "Reviewed" checkbox but instead of the checkmark I get the "Account not found" error which doesn't allow me to click that checkbox.

Not able to find any sdk for react-js

Need some help, had the account for a while, and can not reach anyone by phone.
I left phone messages in the past on all available vouched phone numbers ,and had no follow up call. Same now ,Whats going on ???

Hi!

There is a lot of output into the console when running the JS plugin, is there any way to configure that so we can turn it off for our Prod Environment? Or are there any plans to add that configuration in the future?

when we did the request with JS SDK we get an element to render after the completion of the request and it render Vouched HTML and CSS and never give control to the developer to change the text, font, and color. I am talking about the "Send SMS" module.
and the send message button also does not fit according to my site.
so please give me a solution to fix this issue we want to customize the message "Enter your number and we'll text a secure link to your cell phone."
with our own text also want to update the text of the next button.
we want to use our own styling on the SMS section to change the look and feel.
for example:
border-color,
font size,
font,
color, etc

I saw that the flow is really straightforward, but just in case we want to have our own UI pages for validating the ID & also for taking a photo of your face but applying the validations on your own, that is possible?