Rejection Reasons

A list of Rejection Reasons is visible in the result of our Job API responses, providing more details on why a job was rejected.

❗️
NOTE: Descriptions are subject to change, while keys will remain stable.

Schema

rejectionReasons: {
  key: string;
  description: string;
}[];

Example

"result": {
...

 "rejectionReasons": [
   {
     "key": "id-detection",
     "description": "No ID was clearly detected in the image."
   },
   {
     "key": "selfie-e-screen",
     "description": "The selfie may be displayed on a screen."
   }
 ],

...
}

Possible Values

Rejection Reason Key	Rejection Reason Description
id-detection	No ID was clearly detected in the image.
id-paper-print	The ID may be a copy, rather than an original physical document.
id-face-mismatch	The primary face on the ID does not match the primary face in the distance-capture image.
id-image-manipulation	The ID image may be digitally altered.
id-primary-face-detection	The primary face (larger) photo on the ID could not be clearly detected.
id-e-screen	The ID may be displayed on a screen.
id-data-extraction	The text on the ID could not be clearly extracted.
id-image-quality	The primary face (larger) photo on the ID may be unclear, obstructed or partially covered.
id-known-fraudulent-name	The name on the ID matches a known fraudulent name.
id-public-persona	The primary face (larger) photo on the ID matches a public persona.
id-photo-injection	The primary face (larger) photo image may be altered or replaced.
id-information-missing	The required information could not be clearly read or extracted from the ID.
id-field-manipulation	Details from the ID may be altered.
id-age-mismatch	The person's apparent age in the ID image does not match the age indicated in the ID details.
id-unsupported	The ID could not be read or is an unsupported ID.
selfie-e-screen	The selfie may be displayed on a screen.
selfie-age-mismatch	The person's apparent age in the ID image does not match the age indicated in the ID details.
selfie-face-missing	No face was detected in the selfie image.
selfie-image-obscured	The face in the selfie image may be unclear, obstructed or partially covered.
selfie-liveness-incomplete	The liveness check was not completed.
selfie-public-persona	The face in the selfie image matches a public persona.
selfie-face-mismatch	The selfie does not match the face in the distance-capture image.