Rejection Reasons

A list of Rejection Reasons is visible at the top level of our Job API responses for IDV jobs, providing more details on why a job was rejected.

❗️
NOTE: Descriptions are subject to change, while keys will remain stable.

Schema

rejectionReasons: {
  key: string;
  description: string;
}[];

Example

{
 "rejectionReasons": [
   {
     "key": "id-card-detection",
     "description": "No ID was clearly detected in the image."
   },
   {
     "key": "selfie-e-screen",
     "description": "The selfie may be displayed on a screen."
   }
 ]
}

Possible Values

Rejection Reason Key	Rejection Reason Name (Dashboard View)	Rejection Reason Description
id-invalid	—	One or more checks on the ID did not pass.
id-card-detection	Card Detection (under Valid ID)	No ID was clearly detected in the image.
id-paper-print	Paper Print (under Valid ID)	The ID may be a copy, rather than an original physical document.
id-distance-paper-print	Distance Paper Print (under Valid ID)	The ID may be a copy, rather than an original physical document, based on the distance-capture image.
id-distance-faces-mismatch	Distance Faces Mismatch (under Valid ID)	The primary face on the ID does not match the primary face in the distance-capture image.
id-image-manipulation	Image Manipulation (under Valid ID)	The ID image may be digitally manipulated.
id-primary-face-detection	Primary Face Detection (under Valid ID)	The primary face (larger) photo on the ID could not be clearly detected.
id-e-screen	E-Screen (under Valid ID)	The ID may be displayed on a screen.
id-distance-e-screen	Distance E-Screen (under Valid ID)	The ID may be displayed on a screen, based on the distance-capture image.
id-data-extraction	Data Extraction (under Valid ID)	The text on the ID could not be clearly extracted.
id-primary-face-image-quality	Primary Face Image Quality (under Valid ID)	The primary face (larger) photo on the ID may be unclear, obstructed, partially covered, or of low quality.
id-known-fraudulent-name	Known Fraudulent Name (under Valid ID)	The name on the ID matches a known fraudulent name.
id-public-persona	Public Persona Match (under Valid ID)	The primary face (larger) photo on the ID matches a public persona.
id-primary-face-photo-injection	Primary Face Photo Injection (under Valid ID)	The primary face (larger) photo image may be altered or replaced.
id-information-missing	Information Missing (under Valid ID)	The required information could not be clearly read or extracted from the ID.
id-field-manipulation	Field Manipulation (under Valid ID)	Details from the ID may be altered.
id-primary-face-age-mismatch	Primary Face to Age Mismatch (under Valid ID)	The person's apparent age in the ID primary face image does not match the age indicated in the ID details.
id-unsupported	ID Unsupported (under Valid ID)	The ID could not be read or is an unsupported ID.
id-barcode-mismatch	—	The barcode data is inconsistent with the data from the front of the ID.
id-birth-date-mismatch	—	The date of birth on the ID is inconsistent with the submitted date of birth.
id-expired	—	The expiration date on the ID indicates it is no longer valid.
id-selfie-faces-mismatch	—	The faces in the ID and selfie images do not match.
id-name-mismatch	—	The first/last name provided is inconsistent with the information extracted from the ID.
id-restricted-document	—	The ID type does not meet the document requirements configured for this account.
id-missing-identity	—	Identity information could not be extracted from the submitted ID.
id-dlv-mismatch	—	The ID did not pass Driver's License Verification.
selfie-invalid	—	One or more checks on the selfie did not pass.
selfie-e-screen	E-Screen (under Valid Selfie)	The selfie may be displayed on a screen.
selfie-distance-e-screen	Distance E-Screen (under Valid Selfie)	The selfie may be displayed on a screen, based on the distance-capture image.
selfie-id-age-mismatch	Selfie to ID Age Mismatch (under Valid Selfie)	The person's apparent age in the selfie does not match the age indicated in the ID details.
selfie-face-missing	Face Missing (under Valid Selfie)	No face was detected in the selfie image.
selfie-image-quality	Image Quality (under Valid Selfie)	The face in the selfie image may be unclear, obstructed, partially covered, or of low quality.
selfie-liveness-rejection	Liveness Rejection (under Valid Selfie)	The user completed the selfie liveness check but did not pass.
selfie-public-persona	Public Persona Match (under Valid Selfie)	The face in the selfie image matches a public persona.
selfie-distance-faces-mismatch	Selfie Distance Faces Mismatch (under Valid Selfie)	The face in the original selfie does not match the face in the distance-capture selfie.